If a transfer is missing

Start with the network and transaction hash, then check wallet history.

1. Find the transaction on the network

Get the full hash from the sender. Open the Explorer for the network used for the transfer. Check status, recipient address and asset.

2. Compare with the wallet

Make sure you selected the same address and asset. Check internet connectivity and the last update time. A missing app-history row does not itself remove an on-chain record.

3. Prepare a report

Record the app version, device, time and exact error. Include the public hash if needed. Never send a recovery phrase, private key or access codes.