Troubleshooting

Check the transaction details, connection and app version.

The balance is not updating

Check the address and network. Find the address in that network’s Explorer and compare coin quantities. The dollar estimate depends on a separate price source. Before reinstalling, make sure you have a verified wallet recovery method.

A transfer will not send

Check network, address, amount and fee resources. Save the exact error. Before retrying, use the hash to check whether the previous operation was already broadcast.

How to describe a problem

Include the device and OS, app version, steps, expected result and actual result. Use a sanitized example. Exclude seed phrases, keys, passwords and verification codes.